Terms of Use

1. About these terms

These Terms of Use ("Terms") govern your access to and use of the RSM Cars website at rsmcars.co.uk, including the Customer Portal and any related services (collectively, the "Site").

By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

RSM Cars is a car repair and servicing business operating from The New Barn, Eysey, Cirencester, Gloucestershire, SN6 6LP. You can contact us at admin@rsmcars.co.uk or 01285 709800.

2. Use of this website

You may use this Site for lawful purposes only. You must not:

• Use the Site in any way that breaches applicable local, national, or international law or regulation
• Transmit any unsolicited or unauthorised advertising or promotional material (spam)
• Attempt to gain unauthorised access to any part of the Site, its servers, or any connected systems
• Introduce viruses, trojans, worms, or other malicious or harmful material
• Use the Site to harm, harass, defame, or impersonate any person
• Scrape, copy, or reproduce any content from the Site without our prior written permission

3. Customer Portal

3.1 Account registration

Access to the Customer Portal requires a registered account. You must provide accurate and complete information when registering. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

Please notify us immediately at admin@rsmcars.co.uk if you suspect any unauthorised use of your account.

3.2 Portal content

Through the Customer Portal, RSM Cars may share repair videos, images, and updates relating to your vehicle. This content is provided for your personal information only and must not be shared publicly or used for any commercial purpose without our written consent.

3.3 Comments and messages

You may post comments and messages within the portal. By doing so, you confirm that your content is accurate, lawful, and does not infringe any third-party rights. We reserve the right to remove any content that we consider inappropriate, offensive, or in breach of these Terms.

3.4 Account termination

We reserve the right to suspend or terminate your portal account at any time if we believe you have breached these Terms or if the account is no longer required. You may request deletion of your account at any time by contacting us.

4. Service bookings and enquiries

Submitting an enquiry or booking request through this website does not constitute a confirmed booking. A booking is only confirmed when you receive written confirmation from RSM Cars.

Prices displayed on this website are indicative and may vary depending on the specific requirements of your vehicle. Final pricing will be confirmed before any work is carried out.

Your statutory rights as a consumer under the Consumer Rights Act 2015 and other applicable UK legislation are not affected by these Terms.

5. Accuracy of information

We make every reasonable effort to ensure the information on this Site is accurate and up to date. However, we do not guarantee the completeness or accuracy of any content. Prices, availability, and service details may change without notice — please contact us to confirm before booking.

6. Intellectual property

All content on this Site — including text, images, logos, video content, and design — is owned by or licensed to RSM Cars and is protected by UK and international copyright law. You may not reproduce, distribute, modify, or use any content without our prior written permission, except as permitted by law (e.g. fair dealing for personal use).

7. Links to third-party websites

This Site may contain links to third-party websites for your convenience. We have no control over the content or practices of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them. The inclusion of a link does not imply our endorsement of the linked site.

8. Disclaimer of warranties

This Site is provided on an "as is" and "as available" basis. We make no warranties, express or implied, that the Site will be uninterrupted, error-free, or free from viruses or other harmful components. We reserve the right to suspend, withdraw, or modify the Site at any time without notice.

9. Limitation of liability

To the fullest extent permitted by applicable law, RSM Cars excludes all liability for any direct, indirect, incidental, or consequential loss or damage arising from:

• Your use of, or inability to use, this Site or the Customer Portal
• Any reliance on information contained on this Site
• Unauthorised access to or alteration of your data

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under English law. Your statutory rights as a consumer are not affected.

10. Privacy and cookies

Your use of this Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data, and how we use cookies. By using this Site, you acknowledge that you have read and understood our Privacy Policy.

11. Governing law and jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to these terms

We may update these Terms from time to time to reflect changes in our services or legal requirements. Any changes will be posted on this page with an updated date. Continued use of the Site after changes are posted constitutes your acceptance of the revised Terms. We recommend you review these Terms periodically.

13. Contact us

If you have any questions about these Terms, please contact us:

• Email: admin@rsmcars.co.uk
• Phone: 01285 709800
• Post: RSM Cars, The New Barn, Eysey, Cirencester, Gloucestershire, SN6 6LP